About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About The Role
En tant qu'Associé(e) de marque FT, vous êtes un membre essentiel de notre équipe et vous incarnez notre marque auprès de nos clients. Vous êtes responsable de l'engagement et de la relation client, en leur offrant un service exceptionnel qui contribue à fidéliser la clientèle. Expert(e) produit, vous mettez à profit vos connaissances et votre expérience pour conseiller, informer, inspirer et accompagner nos clients dans leurs choix vestimentaires. En collaboration avec votre équipe de direction, vous offrirez une expérience client optimale grâce à une approche omnicanale.As a FT Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.
What you'll do
- Traitez tous les clients et employés avec respect et contribuez à un environnement de travail positif.
- Fidélisez la clientèle en l'informant sur nos programmes de fidélité.
- Allez à la rencontre des clients et interagissez avec eux pour stimuler les ventes et le service, notamment par la vente suggestive.
- Améliorez l'expérience client grâce à l'ensemble des canaux de communication.
- Assumez vos objectifs personnels, qui contribuent aux objectifs et résultats globaux du magasin.
- Apportez votre soutien en magasin, en cabine d'essayage, en caisse et en réserve, selon les besoins.
- Maintenez un espace de travail propre et organisé.
- Gérez toutes les interactions clients et les éventuels problèmesetours avec courtoisie et professionnalisme.
- Exécutez les processus opérationnels avec efficacité et efficience.
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote loyalty by educating customers about our loyalty programs.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience using all omnichannel offerings.
- Be accountable to personal goals which contribute to overall store goals and results.
- Support sales floor, fitting room, cash wrap, back of house, as required.
- Maintain a neat, clean and organized work center.
- Handle all customer interactions and potential issueseturns courteously and professionally.
- Execute operational processes effectively and efficiently.
Who you are
- Excellent(e) communicant(e), capable d'interagir efficacement avec les clients et l'équipe pour atteindre les objectifs.
- Soucieux(se) de la satisfaction client, tant en magasin qu'en dehors, afin d'offrir une expérience client exceptionnelle.
- Passionné(e) par le commerce de détail, vous vous épanouissez dans un environnement dynamique.
- Esprit analytique et orienté(e) vers l'amélioration continue, vous êtes toujours en quête d'apprentissage, ouvert(e) aux retours et agissez en conséquence.
- Disponible pour travailler selon un horaire flexible afin de répondre aux besoins de l'entreprise, y compris les jours fériés, les soirs, les nuits et les week-ends.
- Maîtrise des outils technologiques utilisés en magasin.
- Capacité à se déplacer aisément en magasin, en réserve et au bureau, et à soulever jusqu'à 14 kg.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
- Passionate about retail and thrive in a fastpaced environment.
- A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Benefits at Old Navy
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
