We are looking for a Digital Product Owner who will be responsible for leading digital experience, AI, and personalization initiatives; growing brand visibility in LLMs; managing the digital product backlog and requirements; overseeing product releases and user acceptance testing and driving performance to meet revenue and conversion goals.
This is a hybrid position with work arrangements based out of our Pointe-Claire Office (555 Ave Victor-Davis)
In this role you will:
- Create, maintain and prioritize the digital product backlog, and define requirements for digital experience, AI and personalization initiatives
- Translate features into user stories and acceptance criteria, and support UX design and development team through Agile ceremonies
- Own AI digital features and LLM visibility enablement for Sleep Country and Dormez-vous brands
- Own on-site personalization from strategy to launch, monitoring performance and optimizing
- Measure digital initiatives performance metrics and ensure digital experience, AI and personalization initiatives meet and exceed expected revenue and conversion metrics.
- Oversee the digital product release process and perform User Acceptance Testing so releases meet quality standards and acceptance criteria
- Use customer research, feedback and analytics to propose new features, including AI-driven experiences, that improve user experience and digital KPIs
The Qualifications and experience we like to see:
- University Degree or College Diploma in Business, Marketing, Computer Science or a related field, or equivalent experience
- At least 3-5 years of experience as a Product Owner, Business Analyst or similar role on a digital or ecommerce product
- Experience managing and prioritizing a backlog in an Agile (Scrum) environment
- Experience with customer research, usability testing, User Acceptance Testing and release management
- Experience defining or launching AI-powered features
- Retail or omnichannel ecommerce experience is an asset
- Hands-on experience with Dynamic Yield or similar personalization and A/B testing platforms
- Writing user stories and acceptance criteria
- Jira and Confluence or similar tools
- Working understanding how AI and machine learning can improve ecommerce
- Google Analytics 4 (GA4) or similar web analytics tools
- BigCommerce or another major ecommerce platform is an asset
- Basic HTML, CSS or JavaScript is an asset
- Strong communication (written and verbal), attention to detail and ability to quickly learn various tasks.
- Proficiency in English (written and spoken) - French is an asset
The knowledge of English is required for this specific position as the incumbent will interact on a consistent and regular basis with English-speaking stakeholders located outside of Quebec.
Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:
- This is not a job but a CAREER with opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring and continuous development
- Access to training and development platforms
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
Additional Information
This is a current open position.
Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.
Inclusion & Belonging
We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodation is available during all stages of the recruitment process.
At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.
Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.
We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.
