Job Title: Field Service Engineer, Automation
On-site/ Remote/ Hybrid: Field Service
Location: Montreal or Quebec City, Quebec OR St. Catharines, Ontario OR Cleveland, Ohio
Job Type: Permanent
Salary: $35-$40/hr. CAD
The Field Service Engineer, Marine Automation is a senior technical resource responsible for the installation, commissioning, troubleshooting, repair, and maintenance of marine automation and control systems aboard commercial and government vessels. The successful candidate will provide advanced technical support for machinery monitoring and control, safety monitoring systems, cargo automation, and vessel performance management systems. This position requires strong diagnostic capabilities, hands-on experience with marine electrical and automation equipment, and the ability to independently manage complex service assignments while supporting and mentoring other field service technicians.
Responsibilities:
- Install, commission, troubleshoot, repair, and maintain marine automation systems, including machinery monitoring and control, safety systems, cargo monitoring, and vessel performance systems.
- Diagnose complex electrical, electronic, and automation system faults using technical drawings, schematics, diagnostic software, and electronic test equipment.
- Troubleshoot PLCs, HMIs, control panels, sensors, actuators, instrumentation, and associated communication networks.
- Perform system upgrades, retrofits, software updates, and modifications to existing vessel automation systems.
- Support the integration of automation equipment with propulsion, power management, auxiliary machinery, and other onboard systems.
- Conduct functional testing, calibration, and commissioning to verify system performance and operational reliability.
- Interpret OEM manuals, electrical drawings, control diagrams, and technical documentation to identify and resolve system issues.
- Configure and maintain automation software, perform system backups, retrieve diagnostic data, and restore system configurations when required.
- Provide remote technical support and troubleshooting assistance to customers and field service colleagues.
- Coordinate with vessel crews, technical superintendents, OEM representatives, and other service providers to complete assigned work.
- Prepare accurate and detailed service reports documenting work performed, equipment serviced, parts and materials used, and outstanding follow-up requirements.
- Identify potential equipment upgrades, service requirements, and opportunities to improve system reliability.
- Mentor junior technicians and support the Technical Manager with technical training, troubleshooting, and quality assurance.
Requirements:
- Diploma or degree in Electrical Engineering, Electronics Engineering, Automation, Mechatronics, Marine Engineering, or a related technical discipline.
- Previous experience installing, commissioning, maintaining, or troubleshooting marine automation and control systems.
- Strong understanding of PLCs, HMIs, instrumentation, electrical control systems, and industrial communication networks.
- Experience diagnosing complex electrical and electronic faults using schematics, OEM documentation, and test equipment.
- Familiarity with machinery automation, alarm monitoring, power management, or vessel control systems.
- Experience with marine automation equipment from major OEMs is considered an asset.
- Ability to work independently aboard vessels and manage complex technical assignments.
- Strong communication, problem-solving, and customer service skills.
- Willingness to travel to vessel locations and work flexible hours to meet service requirements.
- Experience mentoring or providing technical guidance to other field service technicians is an asset.
