Do you love technology, solving problems and helping people? At 360.Agency, we build technology and marketing solutions that are shaping the automotive industry: websites, CRM and applications our clients use every day.
As a Bilingual Product Support Advisor, you are our clients’ first point of contact.
Your mission: answer their requests, make follow-up calls, find solutions quickly and give them the best experience, from first contact to resolution.
If you’re energetic, curious and enjoy turning a complex problem into a positive customer experience, this role is for you!
–
YOUR ROLE
- Answer client calls, emails and requests quickly, with empathy and professionalism
- Escalate more complex requests to internal teams and follow up until they’re resolved, both internally and with clients
- Create and update support tickets and handle the related administrative tasks in our client portal
- Advise clients on web best practices and help them get the most out of our solutions
- Take part in team meetings and development sessions
–
What We’re Looking For
- Bilingualism (essential): excellent spoken and written French and English
- Experience in customer service or technical support
- Energy and confidence on the phone
- Strong priority management, even when requests pile up
- Ability to explain technical concepts in simple terms
- Quick to learn new technologies
- Analytical mindset, organization, autonomy and team spirit
–
What We Offer
- 🏡 Hybrid work, the flexibility of remote work and the fun of seeing your team at the office.
- 📍 Modern offices, in one of Montreal’s most vibrant neighbourhoods, steps away from cafés and restaurants.
- 🤝 Friendly, passionate colleagues, always ready to collaborate.
- 🍎 Little extras, fresh fruit, a cereal bar and sparkling drinks at the office.
- 💡 Room to learn and grow, new tools, new technologies and a fast-moving industry.
–
READY TO JOIN THE TEAM?
Sounds like you? Send us your application, we can’t wait to meet you! 
